Meet the Team
The Sage Home Care Team
Amanda Munoz, Director of Operations, is responsible for billing and payroll and makes sure the office runs smoothly just to name a few of the many tasks she’s responsible for. She oversees staff operations, business planning, and budget development. She ensures all of our services comply with professional standards, as well as state and federal regulatory requirements. Amanda also directs the caregivers and the administrative staff in quality and consistent client care. If you ever have a dispute that cannot be resolved or a comment of appreciation, she always has time to talk with clients and really and truly appreciates feedback.
Contact email: amanda@sagehomecare.com
Arelis Fernandez, Director of Human Resources, manages human resources operations by recruiting, selecting, orienting, initially training, coaching, counseling, and disciplining all of our staff . Arelis’ role is integral in planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing changes. As you can see, she wears many hats and we are fortunate to have her.
Contact email: arelis@sagehomecare.com
Ed Almonte, Case Management Supervisor who provides oversight of our case managers and case management services, as well as ensuring contractual insurance/licensing compliance. He also provides leadership to our staff , coordinates and oversees the delivery of case management and care services and programs, and assists in the development and implementation of our disease management training programs. The crucial role of Case Management Supervisor also means he is accountable for promoting a culture of compassion and empathy as well as providing effective support to our aides in order to facilitate the high level of care Sage Home Care is known for providing to our clients in New York round the clock.
Contact email: eddie@sagehomecare.com
Li-an Rampolla, Care Coordination Manager, collaborates closely with our team of case managers, schedulers, and caregivers to ensure that every aspect of our clients’ care journey unfolds seamlessly, efficiently, and with heartfelt attention. With Li-an at the helm, transitions from rehabilitation facilities, nursing homes, or hospitals are orchestrated flawlessly, ensuring a smooth and stress-free experience for our clients.Beyond mere coordination, Li-an goes the extra mile to link our clients with pertinent community resources, aiming to bolster their health, well-being, and overall satisfaction. Serving as the pivotal point of contact, advocate, and wellspring of information, Li-an stands ready to support our clients, their care teams, families/caregivers, payers, and community networks at every turn.In crafting and fostering adherence to personalized care plans, Li-an collaborates closely with clients, their case managers, families, and caregivers, ensuring that every aspect of their care aligns with their unique needs and preferences.Furthermore, Li-an plays a vital role in gathering and managing client feedback, ensuring that our services consistently meet and exceed expectations. Should you ever wish to share your thoughts, pose questions, or offer comments, rest assured that Li-an is here, always ready with a warm smile and a helping hand. Your satisfaction and well-being are at the heart of everything we do, and Li-an is dedicated to ensuring that your experience with us is nothing short of exceptional.
Samantha Thon, Care Supervisor/Diabetes Care Specialist, ensures your care is first-rate and consistently delivered. Her job is to help ensure your caregiver(s) are providing you the very high standards Sage Home Care is proud to deliver. She will always do her very best to address any concern you may have, or congratulate and reward a caregiver for doing a great job, especially when going above and beyond. She typically makes announced and unannounced visits while the caregiver is working. Samantha is also a highly trained Diabetes Care Specialist who is in charge of the diabetes training and education of our caregivers as well as newly afflicted clients.
Contact email: samantha@sagehomecare.com
Michelle Cabral, Director of Client Services, as the Director of Client Services, Michelle works diligently to make sure that the match between client and caregiver is just right. Michelle has been in the home care field for over 8 years on both the clinical and administrative sides. Her background provides her with insight into being a home health aide. Michelle is very passionate about getting to know caregivers and clients, not only to ensure a good match, and to learn about people and their stories. Helping families fulfills her and brings her joy.
Contact email: michelle@sagehomecare.com
Veronica Rehder, Accounts Receivable/Payable, broadly oversees billing and payroll at each of the Sage Home Care offices. She often chooses to operate at arms length compared to the more forward facing members of the Sage Home Care team, instead dealing with the bottom line and ensuring that each client and employee’s financial relationship with Sage Home Care is handled properly and professionally. Veronica is best reached at any time of day by email if you have a question or concern regarding an invoice, pay stub, or if you need a great festive chili recipe.
Contact email: veronica@sagehomecare.com
Nellie Oromaner, Case Manager, brings with her a wealth of experience and a genuine passion for making a positive difference in the lives of those she serves. Armed with a bachelor’s degree in psychology, Nellie’s territory spans across Putnam, Westchester, and Fairfield counties, where she conducts in-home assessments and engages with clients and their families with unwavering dedication.Drawing from a rich tapestry of both professional endeavors and personal responsibilities, Nellie embodies the perfect balance of kindness and firmness essential for guiding clients through their unique journeys. Her approach is rooted in authenticity and honesty, ensuring that clients are met with the utmost transparency regarding their needs and the available support options.Nellie’s profound connection to the home care industry blossomed from her own experiences caring for her mother and father-in-law, who are now both battling dementia. It was through this deeply personal journey that Nellie discovered her calling and commitment to serving others with empathy and understanding.Driven by a heartfelt desire to alleviate the burdens faced by families and individuals in need, Nellie’s dedication knows no bounds. Continuously extending a helping hand and providing invaluable resources, she remains steadfast in her mission to empower and uplift those she encounters.For Nellie, this isn’t just a job—it’s a calling, a passion that fuels her every action. With unwavering warmth and empathy, she stands as a beacon of support, guiding families through the challenges and uncertainties with grace and compassion.
Sunny Damian, our dedicated Scheduling Coordinator, plays a pivotal role as the first point of contact when you reach out to our office. In addition to her essential responsibilities, Sunny brings her unique commitment to community service into her role. As a dedicated volunteer for the AirForce National Guard, she serves in the LRS Logistics Division and frequently deploys for duty. Her passion for working with military veterans shines through in her dedication to both her civilian job and her military service.
Sunny’s primary focus remains on helping prospective clients navigate the initial State-mandated assessment scheduling process. Following this, she collaborates closely with your Case Manager to arrange convenient appointments for meeting your new aide or conducting candidate interviews. Beyond this, Sunny expertly coordinates and manages schedules for your in-home assisted living services, ensuring that Sage Home Care consistently meets schedule and service coordination expectations.
Above all, Sunny is a compassionate and attentive professional who prioritizes your needs. She is committed to delivering exceptional service precisely when you need it. Should you have any questions or encounter any issues, please don’t hesitate to reach out to her or your Case Manager for assistance. Sunny is here to make your experience with Sage Home Care as smooth and efficient as possible while also serving her country with honor and dedication in her role with the Air Force National Guard.
Marcus Dalip, Director of Pet Therapy, helps provide a therapeutic tool to our clients with the help of our certified therapy dogs, Mila and Finnegan. Our pet therapy dogs have proven to welcome additions to home care settings where clients were no longer able to care for a pet of their own. Marcus works with physical and occupational therapists who like to enlist our therapy dogs to treat our clients that can use the help. For example, physical therapists help improve clients’ walking skills by asking them to walk one of our friendly Therapy Dogs along the sidewalk or driveway. Occupational therapists may ask a recovering stroke client to brush the dog’s coat, which can help improve the client’s arm strength or fine motor skills. Mila and Finn have always been calm and willing partners for this kind therapy work.
Contact email: info@sagehomecare.com
Patricia Tompkins, Training Director, operated her own home care agency for many years and has been working in the industry for more than 35 years. Patty is constantly on the lookout for new training programs or techniques for presenting more effective ways to teach. This includes looking for new approaches to teaching the desired skills or attributes, and she designs more efficient teaching practices. This includes maintaining communication with the company’s caregivers and case managers as well as employees on every level, in order to recognize new issues and plan for additional training. We are especially proud of our in-house training lab where she helps train not just our caregivers but family caregivers that want to learn the best practices for caring for their own loved ones at home.
Contact email: customerservice@sagehomecare.com
Case Managers
Our Case Managers help to ensure your care is first-rate and consistently delivered.
Their job is to help ensure your caregivers are providing you the very high standards Sage Home Care is proud to deliver. The Supervisor will always listen to you and do their very best to address any concerns you may have, or congratulate a caregiver for doing such a great job. Supervisors typically make announced and unannounced visits while the caregiver is working. If you have any questions or problems, you can talk to your Coordinator.
Caregivers / Care Service Providers
Sage Home Care Services comes to you by way of our Caregivers and Certified Specialists. Your Care Coordinator will match a Caregiver to work with you and will conduct visits from time to time to ensure your care is exactly what you need, when you need it.
Caregivers will assist you in your daily living activities. They will focus on getting to know you – what you like, what things you are good at, and how you would like things done in your home. They will plan and execute household chores and fun activities to do together. If there is anything you feel you cannot do alone, your companion aide will help you.
If you are not feeling well, your Caregiver can take you to the doctor. They can also help you keep in touch with your family and friends.
Who Will Be Showing Up To Provide My Care?
Our diverse staff comes from a wide range of backgrounds and the most important characteristic about all of them is that they sincerely care about our clients and families!
We work hard to best match our clients and caregivers based both on a skill set and personality traits. If you feel that you do not have a good match or other concerns, please contact us and we’ll work to solve the problem or replace the Personal Attendant.
From time to time, staff members may need to move on to other opportunities or their schedules change. In these cases, we make arrangements to have a new team member arrive, and whenever possible, to train in advance.
Sage works diligently to provide the smoothest transition possible. In the unfortunate circumstance that we do not have this opportunity or if your Caregiver is sick, an alternate will be assigned to cover the normally scheduled shift.
For further details on any of the members of our home care team, feel free to reach out to us at any time. You may call 1-800-578-4554 or send an email to customerservice@sagehomecare.com with your questions or inquiries about our team or our senior care in Darien, CT and the nearby areas.